Frequently Asked Questions

Everything you need to know about bringing Fairmont quality into your home.

What is the standard shipping timeframe for furniture and decor?

Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.

Do you offer international shipping?

Currently, Fairmont Store ships to the contiguous United States, Canada, and select European countries. Shipping rates and duties are calculated at checkout.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery progress.

Are your wood products sustainably sourced?

Yes, we are committed to sustainability. All our wooden furniture is crafted using FSC-certified timber and eco-friendly finishes to ensure minimal environmental impact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.