Returns & Exchanges

At Fairmont Store, we want you to be completely satisfied with your home decor and furniture; if you are not, we offer a 30-day window for returns on all eligible items in their original condition. Our goal is to ensure your living space is exactly as you envisioned it with a seamless and transparent exchange process.

1

Initiate Your Request

Log into your Fairmont Store account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Pack with Care

Place the items in their original packaging, ensuring all protective inserts and hardware are included to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping markers.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing